At SAMAQ, we are committed to ensuring the highest standards of security and privacy for our customers. Your trust in us is our top priority, and we take the responsibility of protecting your personal information very seriously. Please take a moment to read through our Privacy Policy to understand how we collect, use, and safeguard your information.

Note: Our Privacy Policy may be updated from time to time without prior notice. We encourage you to review this policy periodically to stay informed of any changes.

Commitment to Your Privacy

This Privacy Policy explains the types of personal information we collect through the SAMAQ website, how we use this information, and the steps we take to ensure its security. It also outlines your rights concerning the access, modification, and deletion of your personal data. Additionally, it provides details on how you can opt out of receiving communications from us regarding our products and services.

By using our website, you consent to our use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with our practices, we ask that you refrain from using our site.

Collection of Personal Information

At SAMAQ, we collect personal information to provide you with a seamless and personalized experience. The types of information we collect may include, but are not limited to:

  • Personal Identification Information (PII): Your name, address, phone number, email address, and date of birth.
  • Transaction Information: Details of your purchases, payment methods, and preferences.
  • Technical Information: Your IP address, browser type and version, operating system, and device information.

We do not sell, distribute, or lease your personal information to third parties without your consent, except as described in this policy.

Payment Information

SAMAQ does not collect or store your credit card, debit card, or banking information. This sensitive data is securely transmitted directly to our payment gateway provider during the transaction process.

Account Registration

To access certain features of our website, you may need to create a free member account. During registration, we may ask for information such as your name, email address, and password. It is your responsibility to keep your password confidential and secure. If you suspect any unauthorized use of your account, please change your password immediately.

Use of Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. These small files help us understand your preferences and personalize your interactions with our site. You can choose to disable cookies through your browser settings; however, this may limit your access to certain features of our website.

Web Beacons and Tracking Links

SAMAQ may use web beacons, tracking links, and similar technologies to monitor user interaction with our website and improve our services. These technologies may collect data such as your browsing behaviour, but do not collect personally identifiable information unless you have provided it directly.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Service Delivery: To process your orders, manage your account, and provide customer support.
  • Personalization: To tailor your experience on our website and recommend products that align with your preferences.
  • Communication: To send you updates, promotional offers, and information about new products, with the option to opt-out at any time.
  • Security and Compliance: To detect and prevent fraud, ensure compliance with our terms and conditions, and protect our users and the public.

Sharing of Information

We may share your personal information with our trusted affiliates and service providers to perform functions on our behalf, such as order processing, data analysis, and customer support. These third parties are obligated to protect your information and may only use it as necessary to perform their services.

In the event of a business transfer, such as a merger or acquisition, your information may be transferred to the new entity, which will be required to adhere to this Privacy Policy.

Your Rights and Choices

  • Withdrawing Consent: You have the right to withdraw your consent to our processing of your personal information at any time by deleting your account or contacting us directly.
  • Access and Correction: You may access, update, or correct your personal information by logging into your account or reaching out to us. We will take reasonable steps to verify your identity before making changes.
  • Objecting to Processing: If you have concerns about how we process your information, you may object to such processing, particularly for marketing purposes.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, and disclosure. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

Contacting Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please feel free to contact us:

SAMAQ
Email: info@thesamaq.com
Address: G3 Kothari Compound, Khairani Road, Near National Kanta, Sakinaka, Andheri (East) Mumbai – 400072
Phone: 8291425886