Refund and Return Policy

At SAMAQ, we are committed to providing exceptional customer service and ensuring your satisfaction. Our return and refund policies are designed to be fair and transparent, giving you peace of mind with your purchase.

Return Policy

Non-Returnable Items: Due to the personal nature of our Eau de Parfum products, we cannot accept returns for any opened or used items.

Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, please reach out to our customer service team within 48 hours of delivery.

Contact Details:

Email: info@thesamaq.com
Phone: +91-8291425886

Verification: For cases involving damage, leakage, or incorrect products, a thorough review will be conducted. Please ensure to provide relevant photos and details to facilitate this process.

Exclusions: This policy does not cover damages resulting from misuse or mishandling of the product. Please perform a patch test as suggested to avoid any adverse reactions.

Refund Policy

Damage After Delivery: We are not liable for any damage that occurs after the product has been delivered.

Unboxing Evidence: To process a refund for missing items, damage, or incorrect items, an unboxing video that includes the original packaging is required.

Claim Procedure:

Contact our customer service with the required video and images.
Email: info@thesamaq.com
Phone: +91-8291425886
Subject Line: “Refund Request for Order ID”

Tampered Packages: If you receive a package that appears tampered or damaged, please reject the delivery and inform our customer care team immediately.

Unreceived Orders: If your order shows as delivered but you have not received it, report it to us within 3 days of the delivery notification. Refund requests will not be entertained after this period.

Non-Refundable Shipping Costs: Shipping fees are non-refundable, as they are handled by our delivery partners.

Refund Timeline: Refunds for Cash on Delivery orders will be processed within 4-7 working days to your bank account. Refunds to the original payment method may take up to 15 days from the approval of the refund claim.

Cancellation Policy

Before Dispatch: You may cancel your order before it has been dispatched. A cancellation fee of 2.5% of the order value will be charged.

Refund for Cancellations: Refunds for pre-paid orders will be processed to the original payment method within 15 days of cancellation approval.

After Dispatch: Orders cannot be cancelled once dispatched. If a pre-paid order is returned to us, a fee of ₹75 will be deducted from the refund amount.

Contact Us: For further assistance or questions regarding returns and refunds, please contact us at:

SAMAQ