At SAMAQ, we are dedicated to delivering your luxurious fragrance with utmost care and efficiency. Please review our shipping policy to understand our procedures and what to expect when ordering from us.
General Shipping Information
Order Processing Time:
All orders are processed and dispatched from our warehouse in Mumbai, Maharashtra, India. Please allow 1-2 business days for order processing after we receive your order.
Shipping Time:
- Within India: 3 to 7 business days.
Delivery times may vary based on location, weather conditions, and other unforeseen factors.
Delivery Details:
- Delivery Hours:
Deliveries are made from 10 AM to 6 PM, Monday through Saturday. We do not deliver on Sundays or public holidays. - Signature Requirement:
A signature is required upon delivery to confirm receipt. If you are not available to sign, please arrange for an alternative recipient (such as a family member, friend, or neighbour) to sign on your behalf. - Responsibility for Goods:
SAMAQ is not responsible for any loss or damage to the product once it has been signed for. Please ensure that you or an authorized person is available to accept the delivery. - Damages and Shortages:
Inspect your order upon delivery. Any issues regarding shortages or damages must be reported to our customer service on the day of delivery.
Contact us at:
Email: info@thesamaq.com
Phone: +91-8291425886
Shipping Charges:
Shipping and handling fees are calculated based on factors such as product size, weight, and delivery location. These charges are displayed during checkout for your review before finalizing payment.
Delivery Locations:
We currently ship to addresses within India. For international orders or inquiries, please reach out to our customer service team for assistance.
Order Tracking:
After your order has been dispatched, you will receive an email with tracking information. Use this to monitor your order’s progress until it arrives.
Order Changes:
If you need to modify your order after it has been placed, contact our customer service team as soon as possible. We will make every effort to accommodate changes, but once processing begins, modifications may not be possible.
Customer Support:
For any questions or concerns regarding your order or our shipping policy, please contact us:
SAMAQ Customer Service
Email: info@thesamaq.com
Phone: +91-8291425886
Hours: Monday-Sunday, 10 AM – 6 PM
Company Information:
Marketed By:
SAMAQ, G3 Kothari Compound, Khairani Road, Near National Kanta, Sakinaka, Andheri (East) Mumbai – 400072
Manufactured By:
SAMAQ, G3 Kothari Compound, Khairani Road, Near National Kanta, Sakinaka, Andheri (East) Mumbai – 400072
We are committed to providing an exceptional shopping experience and value your trust in SAMAQ.
